Pt. Madan Mohan Malaviya Hospital
Government of NCT of Delhi

GOVT. OF NCT OF DELHI

OFFICE OF THE MEDICAL SUPERINTENDENT

PT. MADAN MOHAN MALAVIYA HOSPITAL

MALVIYA NAGAR, NEW DELHI 110 017

Email : ms_mnhosp[at]nic[dot]in

CITIZEN CHARTER

Pt. Madan Mohan Malaviya Hospital, is the only Delhi Government hospital situated in the South Delhi, designated as the SOUTH DISTRICT HOSPITAL. The hospital was initially run by the Municipal Corporation of Delhi (MCD) and called Malviya Nagar Colony Hospital. However, it was taken over by the Govt. of NCT of Delhi in October, 1996 and given its new nomenclature Pt. Madan Mohan Malaviya Hospital. The old structure was demolished and a new hundred bedded Hospital building constructed and inaugurated on 10/02/2007. 

The  hospital is providing preventive and curative service to a vast population of South Delhi (about 3.2 million) free of cost. The residents of many other parts of Delhi and adjoining areas of Delhi are also receiving  the medical services from the hospital.

LOCATION 

Malaviya Nagar, Behind Main Market, New Delhi-110017

Bus Route Nos. – 503, 520, 512, 413, 419, 500, 548, 522A.

The hospital is situated in a modern, three storeyed earth quake resistant building complex equipped with Rain Water harvesting System, ETP Plant, Solar Water Heater System, Central R.O System installed for Potable water supply to staff & patients.

Hospital provides adequate seating facility for patients and attendants. 

SERVICE PROVIDED BY THE HOSPITAL

OPD SERVICES:   Daily (9 a.m. – 1.00 p.m) Registration Counter is at Ground Floor.

Registration Timing

• Monday to Friday (8.30 a.m. to 12.30 p.m.) & Saturday (8.30 a.m. – 11.30 a.m.)
• No. of Registration counters 5+1 (For Senior Citizens)
• Registration Counter Location : Ground Floor                                         

INDOOR SERVICES

It is a 100 bedded hospital.  Total 103 functional beds are available as per details given below:-

• Indoor patients are provided food free of cost through outsourced kitchen and dietary services.
• Attendant pass is being issued at the time of admission and only one attendant is allowed to stay along with one patients.
• Visitors timings for indoor patients : 7.00 am to 8.00 am(morning) 5.00 pm to 7.00 pm(evening)   

EMERGENCY SERVICES 

Emergency Services are available round the clock at Ground floor, Room No.61 under the supervision of Chief Casualty Medical Officer (A&E). Specialists are available on call.  All kind of Emergency patients are attended to in the emergency. For facilities not available in the hospital patients are referred to higher centers after stabilization. CATs Ambulance services are available on call.

LABOUR ROOM AND NURSERY SERVICES

Labour Room services and nursery services are available in the hospital 24X7.

OPERATION FACILITIES

• There are 3 minor operation theatres whereby day care surgeries are performed in various disciplines like, Eye, ENT, General Surgery, Orthopedics and Obstetrics & Gynaecology.
• Four Major Operation theatres – Three elective OTs where major elective surgeries of different departments are done on allocated day & One is Emergency OT functional round the clock.

PHARMACY

All the medicines as per the hospital formulary from the essential drugs list of govt. of NCT of Delhi are available in the Hospital Pharmacy free of cost. 

• Location of Pharmacy : Room No.2, Ground Floor
• Pharmacy Timings : Monday to Friday 9.00 am to 4.00 p.m.
• Saturday 9.00 a.m. to 1.00 p.m.

Pharmacy Counters: 4 (Out of which one is reserved for Senior Citizens, Physically challenged, Freedom fighters and DGEHS employees.

DIAGNOSTIC SERVICES PROVIDED

Lab Investigations available

• Haematolgy : Hb, TLC, DLC, MCV,MCH,MCHC, Platelet count, Peripheral blood film examination, Absolute Eosinophil count, P/S for MP, blood Grouping , Bone Marrow Aspirate examination, Bleeding time, clotting Time, ESR.
• Biochemistry: Bilirubin, SGOT,SGPT, Alkaline Phosphatase, Total Protein, Albumin, Globulin, Urea, creatinine, uric acid, Cholesterol, Triglycerides, HDL, LDL, Glucose (Fasting, Post Prandial, Random), Glucose Challenge test and Tolerance test.)
• Cytology : FNAC, Pap, Smear, Fluid Cytology Ascitic, pleural, CSF, Synovial Fluid.
• FLUIDS : Urine Routine and Microscopic, Urinary Pregnancy test, Semen Analysis, Fluids Biochemistry.
• Electrolytes : Sodium, Potassium, Chloride.
• Blood Storage:- Cross matching and release of blood bags.
• Microbiology:-CULTURE (BLOOD, URINE, PUS, FLUIDS, OTHERS) ANTIBIOTIC SENSITENETY TEST, STAINING, GRAM, AFB, OT CULTURE, DISINFECTANTANT TESTING
• SEROLOGY:- WIDAL TEST, RA FACTOR, MALARIA ANTIGEN, ASO TITRE,CRP,HBs Ag, HB Sag, HCV ANTIBODY,DENGUE SEROLOGY (NS1 Ag & Ig M),HIV, RPR
• STOOL :-M/E,OCCULT BLOOD,HANGING DROP

LABORATORY INVESTIGATIONS AVAILABLE 24X7

• Hb
• TLC
• DLC
• Plalelet Count
• BT
• CT
• Urine Routine Microscopic
• Urinary Pregnancy Test
• Blood group
• Cross Match
• Glucose
• Urea
• Creatinine
• S Bilirubin
• SGOT
• SGPT
• Alkaline phosphatase
• Serum electrolytes
• ABG

REPORT COLLECTION

• Counter No. 1 Ground FLOOR
• 9.00 AM  to 4.00 pm

REPORT TURN AROUND TIME

• Emergency /IPD - same day
• OPD Haematology + Biochemistry + Serology: Within 24 hours
• Culture and sensitivity within 96 hours
• FNAC & Pap Smear in one week

X-Rays:

• Room No 25, Ground Floor
• Timings: Round the Clock
• Reporting: In 24 hrs

Ultrasound: 

• Room No 22, Ground Floor
• Timings: 9am to 4pm
• Reporting: in one hour

ECG: 

• In Emergency ward, Ground Floor
• Timings: Round the clock
• Reporting: Immediate

BLOOD STORAGE SERVICE :

Hospital has a blood storage facility which is functional 24X7. The Red Cross & MAMC Blood Bank is the mother blood bank. The blood is generally provided to admitted & critically ill patients against donation.   

SPECIAL CLINICS (02.00 PM TO 04.00 PM)

SUNDAY SENIOR CITIZEN CLINIC

OTHER SPECIAL SERVICES AVAILABLE

1. Sentinel Hospital for Vector Borne Disease.
2. Nodal Hospital for (H1N1) Swine Flu.
3. South Delhi Station for CATS Ambulance.
4. Disability Certification Board for South District.

GRIEVANCE REDRESSAL 

The aggrieved persons can drop their complains/suggestions in the complaint/suggestion box fixed near the registration counter on the ground floor and the other place in the administrative block on 3^rd Floor. However, a person can also submit his/her grievance in office of the Medical Superintendent. The grievances are looked into by the Grievance Redressal Officer / Committee.

RIGHTS AND RESPONSIBILITIES OF PATIENTS

The hospital recognizes the following rights of the patients:-

1. Right to receive quality medical care
2. Right to be treated with respect and dignity 
3. Right to Privacy and Confidentiality 
4. Right to health information regarding diagnosis treatment & investigation
5. Right to access clinical record
6. Right to receive continuous care
7. Personal safety & security
8. Right to follow spiritual belief 
9. Right to complain & redressal of grievance
10. Right to refuse treatment

Responsibilities of the patients coming to the hospital:-

1. Maintain Silence
2. Not to smoke in hospital
3. To keep the hospital clean
4. Follow the treatment plan
5. Provide accurate information

HOSPTIAL DIRECTORY